Terms of Business

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We hope you enjoy using our website, but for your protection and for ours we have set out below some conditions that will apply to your usage. As we will review these conditions regularly, and we may change this legal notice from time to time, you should revisit this section periodically as any changes will be binding on you.

By accessing any part of our website, you agree to accept these conditions.


We aim to make our website accessible to you at all times but we may suspend access to our website without notice at any time for any reason including to allow for maintenance and to update the content of the website.

Our Ethical Policy

PP Associates Ltd (We) are committed to providing the highest standard of financial advice and service possible. The interest of our client is paramount to us and to achieve this, we have designed our systems and procedures to place you at the heart of our business. We have ensured that to operate in a way that the concept of treating customer fairly is central to our culture. In doing so, we will:

  • Be open, honest and transparent in the way we deal with you;
  • Not place our interests above yours;
  • Communicate clearly, promptly and withour jargon;
  • Seek your views and perception of our dealings with you to ensute it meets your expectations or to identify any improvements required

Communications and Documentation

All our communications will be in English, unless otherwise stated. All product documentation will also be in English – this will be prepared in accordance with your instructions and issued to you in a timely fashion. If we are dealing with number of products on your behalf, we may hold some documents on a temporary basis until such time as everything can be sent to you. In these circumstances, any documentation in our possession will be held securely.

You should always check documentation to ensure all the details are correct – if this is not the case, please contacts us immediately. This documentation will confirm the basis of your insurance or mortgage contract and include details of the relevant provider or lender. It is important that this is kept secure in a safe place as you may need to refer to your documentation (for example, in the event of claim).

Our internet communications are highly enycrpted and secured. However, sometimes for your convenience and with your consent, we may accept to send you information via email un-encrypted. Unless you instruct us otherwise, we will continue to do so. However, please note we cannot accept any responsibility for any data loss or data interruption under any circumstances.

Applicable Law

Our Service agreement is governed by, and construed in accordance with English Law. The courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerncing this agreement and any matter arising from it. Each party irrevocably waives any right it may have to object to any action being brought in those courts, to claim that the action has been brought in an inappropriate forum, or to claim that those courts do not have jurisdiction.

If any provision in our standard agreement – or its application – are found to be invalid, illegal or otherwise unenforceable in any respect, the validity, legality or enforceability of any other provisions shall not in any way be affected or impaired. We will not accept responsibility if you act on advice previously given by us without first confirming with us that the advice is still valid in light of any change in the law or your circumstances.

We shall not be in breach of our service agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.

Client Categorisation

The Financial Conduct Authority has a number of different classifications of client, which have differing levels of regulatory protection and we have, there fore classified you as follows in respect of the following types of business.

Insurance Business: A Consumer (from Consumer and Commercial); and

Mortgage Business: A Customer (from Customer or Large Business Customer).

Client Relations

When you have instructed us to arrange a specific contract or contracts, no further advice will be given unless it is requested by you. We will, however, be please to advise you at any time should you require further assistance.

Our Obligations

Protecting your personal information

Your personal information is important to us. We will endeavour to take all due care to protect this information. We highlight below matters relating to your information that you should be aware of.

Some services are provided to our firm by third parties such as processing business or obtaining compliance or regulatory advice, which warrant the disclosure of more than just your basic contact details. Personal information held by ourselves may be disclosed on a confidential basis, and in accordance with the Data Protection Act 2018, to any such third parties. This information may be transferred electronically (e.g. e-mail) and we, or any such third party, may contact you in future by any means of communication which we consider appropriate at the time.

Product providers and lenders may administer your policy, any existing policies you may have with them and provide other services, from centres in countries outside Europe (such as India and the USA) that do not always have the same standard of Data Protection laws as the UK. However, they are required to put a contract in place to ensure that your information is adequately protected, and they will remain bound by their obligations under the Data Protection Act even when your personal information is processed outside Europe.

Conflicts of Interest

Occasions can arise where we, or one of our other customers, will have some form of interest in business which we are transacting for you. We reserve the right during our dealing with you to deliver services to other clients whose interests might compete with yours or are / may be adverse to yours, subject to our normal confidentiality terms. We confirm that we will notify you immediately should we become aware of any conflict of interest involving us and affecting you, unless we are unable to do so because of our confidentiality obligations.

If a conflict of interest should arise, either between two or more of our clients or in the provision of multiple services to a single client, we will take such steps as necessary to deal with the conflict. We have safeguards in place to protect the interests of different clients if a conflict arises. The rules of our regulator – Financial Conduct Authority – prohibit us from accepting any payment (such as a commission or a non-monetary benefits) which is likely to conflict with our duty to our clients.


We confirm that where you give us confidential information, we shall at all times keep it confidential, except as required by law or as provided for in regulatoy, ethical or other professional statements relevant to our engagement. We may, on occasions, sub-contract work on your affairs to other financial professionals. The sub-contractors will be bound by our customer confidentiality rules.

Retention of and Access to Records

During the course of our work we will collect information from you and others acting on your behalf and will return any original documents to you following the preparation of our recommendations. Unless you tell us not to, we intend to destroy correspondence and other papers that we store other than those records which the Financial Conduct Authority require us to retain indefinitely, or which we consider to be of continuing significance. If you require us to retain any particular item, you must notify us of that fact in writing.


We will confirm to you in writing the basis of our recommendations. We will also provide you with a Key Facts Mortgage Illustration (ESIS) which is a personalised description of the costs and features of the mortgage / product that we are recommending. You may ask us to provide you with additional KFI+ for any mortgage / product for which you are eligible. If you do not receive it, please contact us immediately.

Anti-money laundering

We are required by the anti-money laundering regulations to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf and to ensure that the information we hold is up-to-date. For this purpose we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.

Your Obligations

Communicate openly and provide us with all the relevant information and facts when requested, to enable us to have a complete picture of your personal circumstances. You must keep us informed of any changes to your circumstances so that our records remain current. In particular please update us with your ‘phone numbers, email/postal addresses, or occupation, without which we may have no way of contacting you.

General Terms

Providing information to your insurer

Your insurance / protection cover is based upon the information you provide to the insurance company. Where you are buying insurance as an individual, this means that you must take ‘reasonable care’ to answer all questions asked by the insurer fully and accurately. For general insurance policies such as car insurance or liability insurance, once cover has been arranged, you must immediately notify the insurers or us of any changes to the information that you have already provided. Failure to provide accurate and up to date information may invalidate your insurance cover and mean that a claim may not be paid.

All other clients (e.g. commercial clients) must still disclose all ‘material facts’ (any information that may influence the insurer’s decision over cover or terms) prior to inception and throughout the period of the policy. Again, failure to disclose material information may invalidate your insurance cover and could mean that a claim may not be paid.

Direct mortgage deals

We offer mortgage products from a comprehensive range of lenders across the market. This means that we source the recommended mortgage from the range of mortgages available to “intermediary” firms. Certain lenders may offer products directly to the public, rather than via an intermediary firm, with more favourable terms. Our recommendation to you will only be based on the most suitable mortgage product incorporated within the range available to intermediary firms. If there is a particular mortgage product that you are aware of, which is available directly from a lender that you wish us to review and comment on, we are happy to do so. We understand that it may take some time to get the changes made to your websites, and as such are providing a 9 month “time window” until the 30th of April 2024, to make the changes.

Legal and accounting advice

Neither our firm nor our employees are qualified to render legal or accounting advice or to prepare any legal or accounting documents. It is hereby understood and agreed that the onus is on you, the client, to refer to a solicitor or accountant any point of law or accountancy that may arise during the course of discussions. Based on your request, should any adviser introduce you to any solicitor or legal services firm, it will be at your discretion whether you wish to use their services. You need to ensure that the firm you use for any legal services (e.g. conveyancing solicitors) are regulated and has the required permission to carry out their duties. PP Associates Limited or Sesame will not be responsbile for any services or complaints you have against these firms and so cannot be hold liable for any compensations whatsoever.

Unsolicited promotions

We may contact you in the future by means of an unsolicited promotion (by telephone, email or post) should we wish to discuss the relative merits of a particular mortgage product or service which we feel may be of interest to you.

Internet Communications

Unless you instruct us otherwise we may, where appropriate, communicate with you and with third parties via e-mail or other electronic means. However, internet communications are capable of data corruption and therefore we do not accept any responsibility for changes made to such communications after their despatch. Emails sent to and from PP Associates Limited are not secure and could be accessed by an unauthorised person. Whilst we take appropriate measures to safeguard information you provide to us, no email can ever be guaranteed secure. By giving your email address, you confirm that you are made aware of these risks and have given consent to the Intermediary submitting and receiving data via unsecured email. Also you agree to receive information to your personal email unsecurely in an non-encrypted manner.

Accuracy of information

We aim to ensure that the information provided on our website is up to date and accurate. However, we cannot guarantee this and neither can we guarantee that it is suitable for your purpose. You are responsible for checking the information and ensuring that it meets your requirements. We may make changes to the content of our website at any time.

Links to our websites

You must not create any links to our website without first obtaining our written permission.


The content and layout of our website including but not limited to text, software, data, forms, sound, music, graphics, animations, logos and video clips is protected by copyright or other intellectual property rights. Unless expressly stated, no content may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way.


We cannot guarantee that our website is free from viruses or other malicious code and we do not accept liability in the event that your computer, software or data is damaged. If any information contained on our website is inaccurate we exclude liability for loss to the extent allowed by law. We provide access to our website on the basis that all conditions, warranties or other terms which might have effect between the parties or be implied or incorporated into this legal notice whether by statute, common law or otherwise, are hereby excluded, including, without limitation, the implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care.


We shall have no liability for any losses or damages which may be suffered by you whether the same are suffered directly or indirectly or are immediate or consequential in connection with our website in any way or in connection with the use or inability to use our website including but not limited to loss or damage due to viruses, logic bombs, Trojan horses, worms or any other malicious code. Nothing in this legal notice shall exclude or limit liability for death or personal injury caused by our negligence, fraud or for any other liability which may not be excluded or limited by law.

Governing Law and Jurisdiction

This legal notice shall be governed by English law. The courts of England and Wales shall have non-exclusive jurisdiction to determine any disputes arising in connection with this legal notice and/or your use of our website.

PP Finances is a trading name of PP Associates Limited. PP Associates Limited is an appointed representative of Sesame Ltd which is authorised and regulated by the Financial Conduct Authority.

At outset of our first meeting, we will provide your 'Information about our services' and explain you the cost and charges of our services. This will help you decide if our services are right for you and provide you details of our complaints process and regulatory information.

By accessing our website and using us as your advisers, you agree to have read our Data Privacy Notice | Terms of business | Sesame Network Privacy Policy | Mortgage Glossary

Registration address : PP ASSOCIATES LIMITED, 42 Boxtree Road Harrow HA3 6TH

Country of Registration: England and Wales, United Kingdom

© 2024 PP Finances